tag:blogger.com,1999:blog-60519089531078052.post7689192517467717685..comments2008-06-10T14:41:56.049-04:00Craignoreply@blogger.comBlogger3125tag:blogger.com,1999:blog-60519089531078052.post-72960156904703892812008-06-10T14:41:00.000-04:002008-06-10T14:41:00.000-04:00"Also, wikis, blogs, and forums require writers to adjust to an entirely new set of tools. However, writers who make such an adjustment will gain the advantage of improved user feedback and trust."<BR/><BR/>Excellent point. So many tech-commers look at (or write about) Web 2.0 as if it were some sort of race to be the first expert or guru on a given technology.<BR/><BR/>You correctly emphasize the most important point, though: the aim should be to gain enough knowledge and skill to build trust with the user. Only then does a user think he/she is being "assisted."monkeyPihttp://monkeypi.netnoreply@blogger.comtag:blogger.com,1999:blog-60519089531078052.post-53522174089306938482008-04-20T07:50:00.000-04:002008-04-20T07:50:00.000-04:00Thanks, Anne!<BR/><BR/>In your post you mention the need for metrics to prove the value of blogging. I think you hit the nail on the head. While most of us have a sense of the value added by blogging, someone will have to justify allocating human resources to such tasks by showing the impact on the bottom line.<BR/><BR/>If you want to read Anne's post called <A HREF="http://justwriteclick.com/2008/04/04/technical-writers-and-conversations/" REL="nofollow">Technical Writers and Conversations</A>, check out her blog, <A HREF="http://www.justwriteclick.com" REL="nofollow">just write click</A>.Craighttp://www.blogger.com/profile/04621628357103326360noreply@blogger.comtag:blogger.com,1999:blog-60519089531078052.post-73174260026986584992008-04-20T00:04:00.000-04:002008-04-20T00:04:00.000-04:00Great post, Craig. I especially like the last one about conversing with users. That policy and marketing knowledge as well as those skills that you mention are key to success here. I just wrote a post called "Technical Writers and Conversations" where I talk about determining your greatest links internally in your company - is your department's value proposition placed closer with sales/marketing or with technical support? That'll help you determine which conversations are going to be most useful to you, as well as help you figure out when to bail out and find someone else to talk (although, we can always listen). Thanks for posting!Anne Gentlehttp://www.blogger.com/profile/17185009432657862878noreply@blogger.com