Ok, I'm going out on a limb with this suggestion. However, I've seen a lot of scary statistics lately about how infrequently consumers read documentation. So please suspend your judgement while I think this through; there may be some benefit if you would like your users to actually read your technical content.
My theory? Our boring headings might be the problem.
No, I'm serious. "Overview of batch printing" isn't very interesting. And, like it or not, your customers probably have a way shorter attention span than you do, considering that you're a professional writer who probably reads James Joyce for fun.
Perhaps our headings should focus a bit more on user benefits?
For example, "Overview of batch printing - Save time and improve document organization" is a bit more engaging, especially if your customer is struggling with those issues.
Also, the introductory paragraphs could include some persuasive text that explains how the reader will benefit directly from implementing the procedure. You'd want to tread carefully, but speaking directly to your customers goals is a great way to keep them reading the boring technical details.
Remember, your customers are using your product to meet certain needs. If you can explain how your documentation helps them address those needs, chances are you'll hold their attention longer.
This is Marketing 101. And while you may not be selling miracle cures, you definitely need to sell readers on the value of your content. No matter how accurate your content is, it will be useless if nobody reads it.
